Customer Relationship Manager Lead

3 weeks ago


Manchester, United Kingdom Adanola Full time
About Us

Adanola is on a mission to become everybody's everyday uniform, and we're looking for talented individuals to help us achieve this goal. We genuinely care about our employees and prioritize their well-being, ensuring a positive and supportive work environment.

Job Overview

We are seeking an experienced Customer Relationship Manager Lead to join our team. This role will involve developing and executing a comprehensive CRM strategy that drives customer retention and growth. The successful candidate will have a strong background in e-commerce, email marketing, and loyalty programs.

Key Responsibilities
  • Develop and execute a CRM strategy that aligns with business goals and pillars.
  • Lead the segmentation strategy across all email marketing touchpoints, ensuring optimal customer value and content alignment.
  • Manage and optimize our loyalty program, ensuring a frictionless user experience and strong participation rate.
  • Nurture relationships with email platform providers, staying up-to-date with industry news and updates.
  • Maintain compliance with GDPR legislations and ensure data integration across e-commerce and digital channels.
Requirements
  • 5+ years of experience in CRM, e-commerce, and email marketing.
  • Proven expertise in email data platforms such as Klaviyo, Ometria, and Loyalty Lion.
  • Strong analytical and technical skills, with ability to troubleshoot regular issues.
  • Excellent communication and leadership skills, with ability to manage a growing team.
What We Offer
  • A competitive salary of approximately $80,000 per year, based on location and experience.
  • A bonus structure for all employees.


  • Manchester, United Kingdom Program Manager, EMEAAPAC Full time

    About the Role:We are looking for a Customer Acquisition Specialist to join our team. As a key member of our sales team, you will be responsible for generating new business leads, building relationships with customers, and driving revenue growth.Key Responsibilities:• Generating new business leads through research, networking, and referrals• Building...


  • Manchester, United Kingdom Concept Full time

    Job Title: Account ManagerLocation: Manchester (Hybrid Working)Salary: Up to £45k base salary (depending on experience) with double OTE plus car allowanceAbout Us:A leading provider of telecoms and IT managed services, delivering top-tier solutions to diverse clients. We pride ourselves on innovation, customer satisfaction, and helping our customers stay...


  • Manchester, United Kingdom Bank Full time

    At Bank, we are seeking a Customer Relationship Manager to join our team in Manchester. This role is responsible for delivering excellent customer care to existing clients and acquiring new clients through relationship building and sales.Key Responsibilities:Identify and pursue sales opportunities through client referrals, internal networks, and corporate...

  • Customer Care Officer

    6 months ago


    Manchester, United Kingdom Eco Assets Manager Full time

    Title: Customer Care Representative **Job Description**: We are currently seeking a dedicated and empathetic Customer Care Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients. **Responsibilities**: - Provide accurate product information, pricing details, and...


  • Manchester, United Kingdom Smart DCC Full time

    The role Director of Customer Relationship Management Manchester, London or Nottingham Competitive Salary plus benefits DCC currently has an operational capability that is delivered in partnership with its IT service providers across three main offices based in London, Manchester and Ruddington. This role is pivotal in ensuring that as a service...


  • Manchester, United Kingdom Better placed recruitment Full time

    Job OverviewWe are seeking an experienced Customer Relationship Management (CRM) Director to join our client, a rapidly growing ecommerce brand. The successful candidate will lead the development and implementation of CRM strategies to drive engagement, brand presence, and revenue growth.


  • Manchester, United Kingdom Zachary Daniels Recruitment Full time

    Job Title: Head of CRM & LoyaltyZachary Daniels Recruitment is partnering with a leading multi-channel retailer to find a talented Head of CRM & Loyalty to lead their customer relationship management strategy and drive business growth.Key Responsibilities:Lead and develop a team of CRM professionals to foster a culture of collaboration and continuous...


  • Manchester, United Kingdom Liftec Express Full time

    Role OverviewWe are recruiting a Service Sales Executive to cover Manchester and the North West, working with a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity.The main goal of the role is to achieve sales growth through developing customer relationships and delivering exceptional service....


  • Manchester, United Kingdom Vodafone Full time

    **Location**: Hybrid (travel to Manchester), UK **Salary**: Excellent basic salary plus Vodafone benefits **Hours**:Full time 37.5 hours per week - Mon to Fri - **Hybrid** At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home,...


  • Manchester, United Kingdom Program Manager, EMEAAPAC Full time

    Job Overview:We are seeking a highly motivated Telecommunications Account Manager to join our team. As a key member of our sales team, you will be responsible for developing and maintaining relationships with existing customers, identifying new business opportunities, and delivering exceptional customer service.Key Responsibilities:• Developing and...


  • Manchester, United Kingdom Smart DCC Full time

    Customer Relationship Management Leadership OpportunitySmart DCC is seeking a visionary leader to drive customer relationship management excellence. As Director of Customer Relationship Management, you will be responsible for setting the operational strategic engagement with DCC customers, ensuring the right processes, people, and technology are in place to...


  • Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Description The Company: B2B Demand Generation agency working with tech businesses across the UK, Highly invested and involved founders looking to drive success across the business. The Opportunity: Join as the first Client Relationship Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth. As...


  • manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: B2B Demand Generation agency working with tech businesses across the UK, Highly invested and involved founders looking to drive success across the business. The Opportunity: Join as the first Client Relationship Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth. As the client key...


  • Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Relationship Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for...


  • Manchester,, Greater Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Relationship Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for...


  • Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Relationship Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for...


  • Manchester, United Kingdom Close Brothers Group Full time

    **OVERALL SUMMARY** Join the Close Brothers Wholesale Finance team where you will work closely with management, sales and the new business administration teams to support with the day to day administration and processing of new business deals for our relationship customers within Close Leasing. You may also liaise directly with customers to ensure we...

  • Customer Care Officer

    6 months ago


    Manchester, United Kingdom Eco Assets Manager Full time

    Title: Customer Care! Job Description: Are you passionate about providing top-notch customer service? Join our team as a Customer Care Officer. Responsibilities: - Engage with customers in a friendly and professional manner, promptly addressing their inquiries, concerns, and feedback. - Provide personalized assistance and guidance to customers, helping them...


  • Manchester, United Kingdom HSB Full time

    Role Overview: As the Claims & Relationship Lead, you will report into the Claims Operations & Relationship Manager and collaborate closely with the Business Development Teams & Partnerships to develop and implement claims processes and value-added services. The delivery and proactive monitoring of these claims activities will support the development of...


  • Manchester, United Kingdom HSB Full time

    The Role : As the Claims & Relationship Lead, you will report into the Claims Operations & Relationship Manager and working closely with the Business Development Teams & Partnerships to deliver to our clients the development, implementation and monitoring of claims processes and value add services. The deliver and pro-active monitoring of these claims...