Night Shift Hospitality Coordinator

2 days ago


Manchester, United Kingdom Accor Hotels Full time

This role involves providing an exceptional welcome to our guests, connecting with them, and ensuring their stay exceeds expectations. As a Night Receptionist, you will be responsible for welcoming guests, handling check-ins and check-outs, processing walk-in reservations, and managing bookings via phone and email.

Responsibilities
  • Welcome guests and handle check-ins and check-outs during night hours.
  • Process walk-in reservations and manage bookings via phone and email.
  • Respond to guest inquiries, resolve issues, and address complaints promptly and professionally.
  • Answer phone calls and direct them appropriately.
  • Perform end-of-day system closures and associated administrative tasks.
  • Conduct regular security rounds to ensure guest and property safety.
  • Support and conduct night audit procedures using the hotel management system.

The estimated salary for this position is £28,000 per annum, considering the location and requirements.

Benefits
  • Complimentary use of our leisure facilities.
  • Complimentary meals on-site in our staff restaurant.
  • City Centre parking.
  • 50% discount on Accor F&B outlets nationwide.
  • Training and Development Opportunities.


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