Night Reception Manager

7 days ago


Manchester, United Kingdom Accor Hotels Full time
Job Title: Night Reception Manager

Estimated Salary: £28,000 - £35,000 per annum.

About the Company

Accor Hotels is a leading hospitality company that operates in over 100 countries worldwide. Our mission is to provide exceptional service and create unforgettable experiences for our guests.

Job Description

The Night Reception Manager will be responsible for overseeing the front desk operations during night shifts at our properties in Manchester, UK. This includes supervising a team of receptionists, handling financial transactions, and providing exceptional customer service to our guests.

Responsibilities:
  • Supervise and lead the night shift reception team.
  • Handle financial transactions, including end-of-shift reconciliations.
  • Respond promptly and professionally to guest requests and complaints.
  • Coordinate with other departments to address guest needs and maintain hotel operations.
  • Ensure compliance with hotel policies, procedures, and safety regulations.
Requirements:

To be successful as a Night Reception Manager, you will need to have a strong background in hospitality management, excellent leadership skills, and experience in cash handling and financial reconciliation. A bachelor's degree in Hospitality Management or a related field is preferred.

Benefits:
  • Complimentary use of leisure facilities.
  • Complimentary stays in our hotels nationwide.
  • Complimentary meals on-site in our staff restaurant.
  • City Centre parking.
  • 50% discount on Accor F&B outlets nationwide.
  • Training and Development Opportunities.


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