Retail and Sales Operations Director

1 week ago


Leeds, Leeds, United Kingdom Leeds City Council Full time

Leeds Women's Aid (LWA) is a leading women's charitable organisation in Leeds, providing vital services for victims of domestic abuse, honour-based violence, forced marriage, stalking, and harassment.

We are seeking an experienced Retail Manager to join our team, overseeing the day-to-day operations of our charity retail shops. As a key member of our management team, you will play a critical role in driving sales growth, managing stock, and developing strategies to increase revenue.

The successful candidate will have a proven track record of success in retail management, with experience of line management, customer service, and volunteer management. You will be able to demonstrate excellent commercial awareness, creativity, and innovation in identifying income opportunities.

In this role, you will work closely with our volunteer teams to ensure the smooth operation of our shops, managing stocks, displays, and promotions. You will also be responsible for maintaining high standards of customer service, ensuring that customers receive a warm and welcoming experience in our shops.

Key Responsibilities:

  • Oversee the day-to-day operations of our charity retail shops
  • Drive sales growth through effective stock management and display
  • Develop strategies to increase revenue and improve profitability
  • Manage and motivate volunteer teams to achieve targets
  • Maintain high standards of customer service and ensure a welcoming experience for customers

Requirements:

  • Proven experience in retail management, preferably in a similar environment
  • Excellent commercial awareness and ability to identify income opportunities
  • Strong leadership and management skills, with experience of line management
  • Excellent customer service skills and ability to motivate volunteers

Salary: £35,000 - £40,000 per annum, depending on experience

Benefits:

  • Pension scheme
  • Life assurance
  • Annual leave entitlement

About Us:

Leeds Women's Aid is committed to the principles of equality of opportunity and welcomes applications from all sections of the community. We are a diverse and inclusive organisation, and we would particularly welcome applications from women from Black, Asian, or Minority Ethnic communities who are currently underrepresented at senior levels.



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