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Senior Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Senior Careline Operator to join our team at Careline Support Ltd. As a Senior Careline Operator, you will play a vital role in providing exceptional customer service to our retired homeowners across the UK.
Key Responsibilities- Provide telephone-based customer support to our retired homeowners, responding to a variety of situations including medical emergencies, fire panel alarms, and security entry calls.
- Log each call in our CRM system, ensuring accurate and timely recording of information.
- Work as part of a team to provide a friendly, responsive, and attentive approach on every call.
- Support the Monitoring Services Management team in coaching and performance-related activities for the Careline Service.
- Contribute to the training and induction of new team members.
- Previous experience in telephone-based or fast-paced customer service environments.
- Experience of supporting or supervising a small team, with ability to role-model exemplary behaviours including self-motivation, reliability, resilience, and flexibility.
- Promote calm behaviour in a crisis situation and work well under pressure.
- Exemplary problem-solving skills relating to people and operations.
- Ability to pick up new IT systems and technical knowledge with ease and be familiar with customer databases.
- High standard of written and spoken English.
- Annual holiday of 22 days per annum.
- Supportive and friendly team.
- 'On the job' training from your initial induction and throughout your time with Careline.
- Career development opportunities.
- Bright, contemporary offices based in Ringwood.
- Free on-site parking.
- Group pension scheme.
- Eye care vouchers.
- Rewards for colleague referrals.
- John Lewis vouchers for expectant Mums and Dads.
- Health screening every 3 years.
- Life assurance 1 x salary.
Careline Support Ltd is a respected company providing a telephone support service to over 10,000 retired Homeowners in the UK. We are committed to maintaining a first-class level of service at all touch points. Our team ensures that no-one is left alone in an emergency.
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference, apply today.
