Hotel Attendant

4 weeks ago


London, Greater London, United Kingdom Broadwick Soho Full time

We are seeking a talented Room Attendant to be part of our team at Broadwick Soho, a luxurious hotel in the heart of Soho. As a Room Attendant, you will be responsible for delivering exceptional service to our guests, ensuring their stay is comfortable and memorable.

Key Responsibilities:

  • Consistently achieve high standards of cleanliness, product presentation, and customer care in all guest rooms and public areas.
  • Work collaboratively with the hotel team to create a warm, friendly, and comfortable environment for our guests.
  • Be flexible and multi-skilled, with the ability to adapt to changing situations and priorities.
  • Communicate effectively with guests, colleagues, and senior leadership to ensure seamless service delivery.

Requirements:

  • Experience in a luxury hotel or restaurant operation.
  • Exceptional organisational skills, with the ability to prioritise effectively and work under pressure.
  • Great attention to detail and genuine passion for delivering exceptional service.
  • Excellent communication skills and comfortable talking with guests, colleagues, and senior leadership.
  • Able to work 40 hours per week, including late evenings and weekends.

About Us:

Broadwick Soho is a luxurious hotel that embodies the spirit of Soho. We pride ourselves on delivering exceptional service, creating a warm and welcoming environment for our guests, and fostering a collaborative and inclusive team culture.

What We Offer:

  • Inclusion in the Tronc scheme, which includes room and F&B service charge.
  • 30 days holiday, inclusive of bank holidays, increasing with length of service.
  • Pension scheme, season ticket travel loan, cycle-to-work scheme.
  • Great food and drink during your shift, Guest Experience at Broadwick Soho following successful completion of probationary period.
  • Designer outfits that represent our spirit and personality, ready for your shift.
  • Support from our Employee Assistance Programme and well-being initiatives.
  • Great incentives, including refer a friend bonus (£1000 for chefs & £500 for all other roles).

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