Catering & Bar Team Leader - Frasers Group

2 months ago


Coventry, Coventry, United Kingdom Frasers Group Full time

Job Summary

We are seeking a highly skilled and experienced Catering & Bar Team Leader to join our team at Frasers Group. As a key member of our hospitality team, you will be responsible for leading our catering and bar operations to deliver exceptional customer service and drive sales growth.

Key Responsibilities

  • Manage the catering and bar teams to ensure seamless service delivery and high customer satisfaction.
  • Develop and implement effective strategies to drive sales growth and improve customer engagement.
  • Monitor and control inventory, stock levels, and cash handling to ensure efficient operations.
  • Collaborate with other departments to ensure seamless service delivery and high customer satisfaction.
  • Recruit, train, and develop team members to ensure they have the skills and knowledge required to deliver exceptional customer service.
  • Ensure compliance with health and safety, hygiene, and employment law regulations.
  • Manage conflicts and customer complaints in a professional and courteous manner.
  • Work closely with the management team to develop and implement business strategies and initiatives.

Requirements

  • Proven experience in a similar role, preferably in the hospitality industry.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of health and safety, hygiene, and employment law regulations.
  • Ability to work independently and as part of a team.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Free parking and discounted food and drink from our onsite outlets.
  • Flexible working hours and a supportive work environment.


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