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Room Service Supervisor

2 months ago

London, Greater London, United Kingdom Ham Yard Hotel Full time
Room Service Supervisor Opportunity at Ham Yard Hotel

We are seeking a highly skilled and experienced Room Service Supervisor to join our team at Ham Yard Hotel. As a key member of our hospitality team, you will be responsible for ensuring the highest standards of service delivery to our guests.

Key Responsibilities:

  • Oversee the daily operations of the room service department to ensure efficient and high-quality service delivery.
  • Lead a team of dedicated professionals to maintain exceptional standards of cleanliness, presentation, and organisation in all room service areas.
  • Collaborate with other departments to guarantee smooth operations and enhance guest satisfaction.
  • Develop and implement strategies to exceed guest expectations and maintain our reputation for world-class hospitality.
  • Monitor inventory levels, coordinate replenishment, and manage stock levels with the procurement team.
  • Uphold company policies and ensure compliance with health, safety, and sanitation standards through regular inspections and audits.
  • Represent Firmdale Hotels and embody our values and brand standards.

Requirements:

  • Proven experience in leading and managing a team within a hospitality setting.
  • Exceptional attention to detail and a commitment to excellence.
  • A passion for providing first-class customer service.
  • Strong organisational and communication skills.
  • Ability to thrive in a fast-paced, dynamic environment.

What We Offer:

  • Competitive salary and benefits package.
  • Access to Wagestream, our financial wellbeing app.
  • Health cash plan and discounted cinema tickets, gym membership, travel, retailers, and restaurants.
  • Generous 30% discount off food and drinks at our restaurants and bars.
  • Complimentary meals on shift and referral bonus scheme.
  • Flexible scheduling and dry cleaning service for work attire.
  • Enhanced holiday allowance and season ticket loan.
  • Ongoing training and professional development.
  • Regular social events and team activities.

About Firmdale Hotels:

Firmdale Hotels is an international, award-winning group of luxury hotels and bars in London and New York. We are renowned for our unique interiors and exceptional service, and have been recognised for our achievements in hospitality and design.

We are committed to providing a positive and inclusive work environment, and offer a range of benefits and opportunities for career development.