Room Service Supervisor

3 weeks ago

London, Greater London, United Kingdom Firmdale Hotels Full time

Are you a passionate hospitality leader seeking a challenging role in a dynamic environment? We're looking for a dedicated Room Service Supervisor to join our team at Firmdale Hotels.

As a Room Service Supervisor, you'll play a pivotal role in ensuring the seamless operation of our hotel room service. You'll work closely with senior management and team members to uphold the highest standards of customer service, consistently exceeding the expectations of our discerning guests.

Key Responsibilities:

  • Lead and manage a team of room service staff
  • Ensure exceptional customer service and experience
  • Maintain high standards of food quality and presentation
  • Monitor and control room service operations

What We Offer:

  • Access to Wagestream financial wellbeing app
  • Generous 30% discount at our restaurants and bars
  • Complimentary meals and provided uniform
  • Dry cleaning service for work attire and discounted personal dry cleaning
  • Increased holiday allowance based on length of service
  • Flexible scheduling without split shifts
  • Season ticket loan for convenient commuting
  • Referral bonus scheme for recommending top talent
  • Ongoing training, professional development, and fully funded English lessons
  • Regular social events, team activities, and fitness sessions
  • Benefits like cycle to work scheme and annual long service rewards
  • Exclusive discounts at Design Hotels and charitable volunteering opportunities
  • Staff sales, spa discounts, and product perks

About Firmdale Hotels:

Firmdale Hotels is an internationally acclaimed group boasting 11 luxurious hotels and 8 bars and restaurants in London and New York. Our dedication to excellence has garnered recognition from the hospitality industry through numerous awards and accolades, including:

  • Two prestigious AA rosettes awarded to Ham Yard Restaurant in 2024.
  • Dorset Square Hotel earning an AA rosette and an AA breakfast award in 2024.
  • Conde Nast Traveller's 2023 Top Hotels in London, recognizing The Soho Hotel and Ham Yard Hotel.
  • Winner of the Best Employer Award at The Cateys in 2017 & 2020, and ranked Number One in The Caterer Best Places to Work in Hospitality.
  • Manager of the Year accolade awarded to Laura Sharpe at the Cateys in 2018.
  • Group Hotel of the Year recognition at the Cateys in 2018.

Join us at Firmdale Hotels and embark on a rewarding journey where your talents are recognized, and your potential is limitless.

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