Tenant Sustainment and Revenue Manager
1 week ago
We are seeking a highly skilled Tenant Sustainment and Revenue Manager to join our team at SJP Recruitment Ltd.
This exciting opportunity will involve overseeing tenancy sustainment strategies aimed at supporting vulnerable tenants, ensuring that they can maintain their homes through holistic support and partnership working with external agencies.
The successful candidate will have a proven track record of driving change in partnership with colleagues and stakeholders, with good problem-solving skills and the ability to motivate teams towards achieving shared goals.
You will be responsible for leading two geographically dispersed Income and Sustainment Teams, each led by a Senior Income and Sustainment Officer, ensuring effective service delivery across all income and tenancy sustainment activities.
Key Responsibilities:- Leadership and Management: Lead, manage, and develop two geographically dispersed Income and Sustainment Teams, each led by a Senior Income and Sustainment Officer, ensuring effective service delivery across all income and tenancy sustainment activities.
- Staff Development: Ensure all staff receive appropriate training, set clear objectives, and provide ongoing performance management, including holding regular appraisals and team meetings.
- Culture and Continuous Improvement: Foster a high-performance culture, driving continuous improvement and excellence in customer service and ensuring the Income and Sustainment team support wider aims and objectives by working in partnership with other teams.
- Policies and Procedures: Ensure consistent application of policies, procedures, and best practices across the Income and Sustainment team.
- Tenancy Sustainment: Lead on tenancy sustainment for complex customers, delivering a more holistic approach to ensure that vulnerable tenants are supported in sustaining their tenancies.
- Partnerships and Collaboration: Work with external agencies, such as credit unions and financial advice charities, to provide specialist support to tenants in need of more complex financial advice.
- Budget Management: Manage the Income and Sustainment budget, ensuring value for money and financial effectiveness, and complying with all Housing financial rules.
- Reporting and Analysis: Produce detailed reports on income collection, arrears management, and tenancy sustainment performance, including financial analysis and recommendations for improvement.
- Competitive Salary: £43,693 - £46,731 per annum.
- Holiday Entitlement: 28 days annual leave, rising to 33 days after 5 years' service, plus bank holidays.
- Pension Scheme: Auto-enrolment to Local Government Pension Scheme (LGPS).
- Discounts: Access to a huge range of discounts across major retailers, including supermarkets, technology, fashion, travel, and more.
- Working Hours: 37 hours per week, Monday to Friday.
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