IT Support Specialist

4 weeks ago


Clevedon, North Somerset, United Kingdom CRH Full time
Job Title: IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team at CRH. As an IT Support Specialist, you will be responsible for maintaining and developing our IT systems and services in accordance with our Group IT Policy. This includes the configuration and deployment of software applications and the provision of end-user technical support and training.



Key Responsibilities:


  • Installation, configuration of all IT hardware and software including LAN/WIFI/WAN, Active directory, Anti-Virus, Microsoft 365, Telephony and Video Conferencing equipment and hardware infrastructure.
  • Working with the Lead systems Engineer to deliver IT infrastructure projects.
  • Manage the working relationship with vendors and ensure their service falls within agreed Service Level Agreements.
  • Provide 3rd line technical support to end users relating to hardware, software and peripherals, ensuring issues are escalated to the IT support team as necessary.
  • Development, training, support and maintenance of web applications including SharePoint and Business Intelligence dashboard reports.
  • Identify and create relevant end-user training materials across all IT services. Deliver one-to-one and group-based IT systems training.
  • Travel to UK Hydro remote sites at short notice to resolve technical issues or rollout new systems.
  • Follow the company's internal control and ISO quality control procedures and work in accordance with all relevant legislation including, but not limited to Health and Safety and other relevant company policies.
  • To perform duties in accordance with all relevant legislation in particular the Health and Safety at Work Act and apply the requirements of ISO45001.
  • To apply requirements of BS EN ISO 9001 and 14001 as appropriate within the areas of responsibility.
  • Other duties which the company may reasonably require the individual to undertake.


What We Offer:


  • A culture that values opportunity for growth, development, and internal promotion
  • Highly competitive salary package
  • Comprehensive secondary benefits
  • Significant contribution to your pension plan
  • Excellent opportunities to develop and progress with a global organization


We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.



Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.



Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.



We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.



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