Cyber Security Support Specialist

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Darktrace Full time

Darktrace is a global leader in cyber security AI, protecting over 9,000 customers from complex threats.

Our Cambridge-based team is expanding, and we're looking for a skilled IT Support Engineer to join us.

As a key member of our 1st line support team, you'll provide technical assistance to our global offices, resolving issues efficiently and effectively.

Responsibilities include:

  • Providing first-line support via ticketing systems, phone, email, and remote support
  • Resolving technical issues, troubleshooting, and updating computer and mobile phone hardware and software
  • Handling shipping requests, maintaining inventory, and ordering hardware
  • Assisting with new hire onboarding and ensuring staff are comfortable with company tools and equipment

Requirements:

  • Background in customer service with excellent communication skills
  • Previous experience in a 1st line support role
  • Familiarity with MacOS and Windows devices
  • CompTIA A+, CCNA, ITIL Foundation 4, or equivalent certification

We offer a range of benefits, including:

  • 23 days' holiday + public holidays, rising to 25 days after 2 years
  • Private medical insurance
  • Life insurance
  • Salary sacrifice pension scheme
  • Enhanced family leave
  • Cycle to work scheme

Join our team and contribute to the success of Darktrace's mission to free the world from cyber disruption.



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