Cyber Security Support Specialist

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Darktrace Full time

About Darktrace:

We are a global leader in cyber security AI, delivering complete AI-powered solutions in our mission to free the world of cyber disruption.

We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

Job Role:

We are looking to expand our Cambridge based 1st line support team with a bright and articulate IT Support Engineer.

This role offers a chance to work with, train, and develop your skills in a variety of systems; Windows, Mac, iOS, Windows Server and more - across a variety of devices and platforms; whilst focusing on staff progression.

As this is an internal 1st line role, expectations would be to work a minimum of 4 days a week in the Cambridge office.

Key Responsibilities:

  • Providing first line support for the global offices in the most efficient and friendly manner possible as well as collaborating with all other teams across the globe to ensure that world class support and service is delivered,
  • Resolving technical issues via the ticketing system, telephone, email and remote support. Ensuring that troubleshooting is done for issues that continue to occur and resolve,
  • Installing, modifying, configuring, troubleshooting, and updating computer and mobile phone hardware and software, including OS, independently,
  • Handling shipping requests made by the IT department, including organising shipping of hardware for new hires, and liaising with ex-staff to ensure the return of all Company Assets to main HQ locations. You will also maintain an inventory for company IT assets. Keeping track of stock levels and ordering hardware for storage.
  • Providing assistance with new hire on-boardings and ensuring that all new members of staff are comfortable with the tools and equipment provided to them. Checking that shipped devices are correctly built prior to shipping.

Requirements:

  • Have a background in customer service and have excellent oral and written communication skills,
  • Demonstrated experience in a previous 1st Line support role,
  • Be familiar with MacOS & Windows devices,
  • Have a CompTIA A+, CCNA, ITIL Foundation 4 or equivalent professional certification.

Benefits:

  • 23 days' holiday + all public holidays, rising to 25 days after 2 years of service,
  • Additional day off for your birthday,
  • Private medical insurance which covers you, your cohabiting partner and children,
  • Life insurance of 4 times your base salary,
  • Salary sacrifice pension scheme,
  • Enhanced family leave,
  • Confidential Employee Assistance Program,
  • Cycle to work scheme.


  • Cambridge, Cambridgeshire, United Kingdom The ONE Group Ltd Full time £35,000 - £40,000

    Cyber Security Specialist OpportunityWe are seeking a skilled Cyber Security Specialist to join our team at The ONE Group Ltd. As a Cyber Security Specialist, you will play a key role in building and maintaining our IT Security Function.Key Responsibilities:Development and maintenance of cyber security procedures and strategiesLead on several Cyber Security...


  • Cambridge, Cambridgeshire, United Kingdom The ONE Group Ltd Full time £35,000 - £40,000

    We are seeking a highly experienced Cyber Security Specialist to join our IT function at The ONE Group Ltd. The ideal candidate will have a minimum of 2 years Cyber Security experience and a strong understanding of Microsoft Defender and Sentinel.This is a unique opportunity to build and shape our Cyber Security function from the ground up. You will be...


  • Cambridge, Cambridgeshire, United Kingdom Cyber Crime Full time

    Job SummaryWe are seeking a skilled Cyber Threat Intelligence Specialist to join our team at Cyber Crime. As a Cyber Threat Intelligence Specialist, you will be responsible for reviewing and processing cyber threat intelligence, identifying misconfigurations and potential attack paths, and conducting threat analysis assessments.Key ResponsibilitiesEvaluate...


  • Cambridge, Cambridgeshire, United Kingdom Darktrace Ltd Full time

    We are seeking a skilled Cyber Security Technical Support Specialist to join our Customer Support team at Darktrace Ltd. This role requires a strong technical background and excellent communication skills to provide top-notch support to our customers.Responsibilities:Respond to customer requests for support through our portalExplain software features and...


  • Cambridge, Cambridgeshire, United Kingdom The One Group Full time

    We are seeking a Cyber Security Governance Specialist to join our team at The One Group. This is a unique opportunity to build and shape the cyber function within the business, working closely with the wider IT function to ensure the organization's security.The successful candidate will have a minimum of 2 years Cyber Security experience, with a strong...


  • Cambridge, Cambridgeshire, United Kingdom The ONE Group Ltd Full time £35,000 - £40,000

    Cyber Security Specialist RoleWe are seeking a skilled Cyber Security Specialist to join our team at The ONE Group Ltd. As a key member of our IT function, you will be responsible for developing and maintaining cyber security procedures and strategies.Key Responsibilities:Development and maintenance of cyber security procedures and strategiesCyber incident...

  • Cyber Security Expert

    1 month ago


    Cambridge, Cambridgeshire, United Kingdom Eclectic Recruitment Ltd Full time

    Cyber Security Specialist RoleEclectic Recruitment Ltd is seeking a highly skilled Cyber Security Specialist to join their growing team in Cambridge. This full-time permanent position offers hybrid working options and the opportunity to work with a leading software company.Key Responsibilities:• Detect and respond to IT security threats• Collaborate with...


  • Cambridge, Cambridgeshire, United Kingdom Darktrace Full time

    Role OverviewWe are seeking a skilled Cyber Security Technical Support Specialist to join our team at Darktrace. As a key member of our Customer Support team, you will be responsible for providing technical support to our customers, ensuring smooth and efficient customer deployments, and collaborating with our development team to resolve issues.Key...


  • Cambridge, Cambridgeshire, United Kingdom Cyber Crime Full time

    Cyber Threat Intelligence AnalystWe are seeking a skilled Cyber Threat Intelligence Analyst to join our team at Cyber Crime. As a Cyber Threat Intelligence Analyst, you will be responsible for reviewing and processing cyber threat intelligence, identifying misconfigurations and potential attack paths, and conducting threat analysis assessments.Key...


  • Cambridge, Cambridgeshire, United Kingdom Awerian Ltd Full time

    Awerian Ltd is seeking a skilled Cyber Security Hardware Specialist to join our team in Cambridge. As a key member of our research and development team, you will play a crucial role in assessing critical systems for potential vulnerabilities and contributing novel mix of cyber defence techniques that incorporate both software and hardware solutions.The ideal...


  • Cambridge, Cambridgeshire, United Kingdom Darktrace Ltd Full time

    At Darktrace Ltd, we are seeking a highly skilled Cyber Security Support Specialist to join our Cambridge-based team. As a key member of our 1st line support team, you will play a critical role in providing world-class support and service to our global offices.Key Responsibilities:Providing first line support for our global offices, resolving technical...


  • Cambridge, Cambridgeshire, United Kingdom Cyber Crime Full time

    About Cyber CrimeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.We are seeking a talented Cybersecurity Intelligence Specialist who will review and process cyber threat intelligence, identify...


  • Cambridge, Cambridgeshire, United Kingdom The ONE Group Ltd Full time £35,000 - £40,000

    Job Title: Cyber Security OfficerWe are seeking an experienced Cyber Security Officer to join our team at The ONE Group Ltd. This is a unique opportunity to build and shape our cyber function from the ground up.Key Responsibilities:Develop and maintain cyber security procedures and strategiesdetect, respond, and mitigate cyber incidentsWork towards obtaining...


  • Cambridge, Cambridgeshire, United Kingdom Darktrace Full time

    Darktrace is a global leader in cyber security AI, protecting over 9,000 customers from complex threats.Our Cambridge-based team is expanding, and we're looking for a skilled IT Support Engineer to join us.As a key member of our 1st line support team, you'll provide technical assistance to our global offices, resolving issues efficiently and...


  • Cambridge, Cambridgeshire, United Kingdom TTP Full time

    Role: Hardware Cyber Security Consultant - AwerianLocation: CambridgeSalary: Competitive + Excellent BenefitsContract: PermanentAwerian provides research and development services that extend and enhance the ability of the United Kingdom and its allies to defend themselves and to protect the future prosperity of their citizens. This includes Hardware Cyber...


  • Cambridge, Cambridgeshire, United Kingdom Robert Walters Full time

    Cambridge Cyber Security OpportunityWe are seeking a skilled Cyber Security Engineer to join our client in Cambridge. With a strong focus on cloud security operations, this role requires experience in designing and implementing robust security controls.Key Responsibilities:Cloud Security Expertise: Design and implement robust security controls to ensure the...


  • Cambridge, Cambridgeshire, United Kingdom Darktrace Full time

    About DarktraceDarktrace is a global leader in cyber security AI, delivering complete AI-powered solutions to protect its customers from complex threats. Founded by mathematicians and cyber defense experts in 2013, the company has established new thresholds in cyber security with over 130 patents and pending applications.


  • Cambridge, Cambridgeshire, United Kingdom Electus Recruitment Solutions Full time

    Hardware Cyber Security ConsultantElectus Recruitment Solutions is seeking a skilled Hardware Cyber Security Consultant to contribute to innovative projects that protect the UK from emerging cyber threats. As a key member of our team, you will conduct cutting-edge research into vulnerabilities in hardware, software, and systems, and collaborate with our...


  • Cambridge, Cambridgeshire, United Kingdom Darktrace Full time

    About UsDarktrace is a global leader in AI-powered cyber security solutions, founded by mathematicians and cyber defense experts in 2013.We protect over 9,000 customers from complex threats, including ransomware, cloud, and SaaS attacks.


  • Cambridge, Cambridgeshire, United Kingdom TTP Full time

    A highly skilled Cyber Security Expert is required to join Awerian's team in Cambridge, where they will be working on advanced hardware cyber security research and development projects.This role involves technical expertise and creative thinking to identify potential vulnerabilities in critical systems and design innovative solutions to protect against...