Cyber Security Support Specialist
4 weeks ago
At Darktrace Ltd, we are seeking a highly skilled Cyber Security Support Specialist to join our Cambridge-based team. As a key member of our 1st line support team, you will play a critical role in providing world-class support and service to our global offices.
Key Responsibilities:
- Providing first line support for our global offices, resolving technical issues via the ticketing system, telephone, email, and remote support.
- Installing, modifying, configuring, troubleshooting, and updating computer and mobile phone hardware and software, including OS, independently.
- Handling shipping requests made by the IT department, including organizing shipping of hardware for new hires, and liaising with ex-staff to ensure the return of all Company Assets to main HQ locations.
- Providing assistance with new hire on-boardings and ensuring that all new members of staff are comfortable with the tools and equipment provided to them.
Requirements:
- Background in customer service and excellent oral and written communication skills.
- Demonstrated experience in a previous 1st Line support role.
- Familiarity with MacOS & Windows devices.
- CompTIA A+, CCNA, ITIL Foundation 4, or equivalent professional certification.
We offer a range of benefits, including 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, private medical insurance, life insurance, salary sacrifice pension scheme, enhanced family leave, confidential Employee Assistance Program, and cycle to work scheme.
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