Financial Customer Service Specialist
6 days ago
Customer Service Representative Role
About the Opportunity:
We are seeking an experienced customer service professional to join our team in Dartford. This hybrid role combines phone, email, and chat interactions with customers to resolve inquiries and provide top-notch support.
Key Responsibilities:
- Engage with Customers: Respond to customer inquiries via phone, email, and chat, ensuring prompt and effective resolution of issues.
- Record Keeping: Maintain accurate and detailed records of customer interactions and feedback.
- Team Collaboration: Work closely with colleagues to enhance customer satisfaction through continuous improvement initiatives.
- Issue Resolution: Address customer concerns, resolving issues efficiently while providing excellent support.
Qualifications:
- Customer Service Experience: Proven experience in a customer-facing role, preferably in a similar industry.
- Communication Skills: Strong verbal and written communication skills, with the ability to adapt to various customer needs.
- Problem-Solving Abilities: Excellent problem-solving skills, with attention to detail and the ability to resolve complex issues.
- Team Player: A positive attitude and a collaborative mindset, with a willingness to work as part of a team.
What We Offer:
- Exciting Work Environment: Join a dynamic and supportive team, dedicated to delivering exceptional customer experiences.
- Professional Growth Opportunities: Develop your skills and knowledge through ongoing training and development programs.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Salary Estimate: £30,000 - £40,000 per annum, depending on experience.
We can only consider applications from candidates who have the right to work in the UK.
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