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Customer Service Coordinator

2 months ago

Liverpool, Liverpool, United Kingdom Adecco Full time
Customer Service Co-ordinator Job Description

We are seeking a skilled Customer Service professional to join our team as a Customer Service Co-ordinator. This is a temporary to permanent opportunity in the logistics and transportation industry, based in Birkenhead, Liverpool.

Key Responsibilities:
  • Respond to customer inquiries promptly and professionally
  • Assist customers with product information and order processes
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other team members to ensure consistent service delivery
  • Identify opportunities for process improvements to enhance the customer experience
  • Lead order book reviews with customers
  • Attend the daily production meeting, being the voice of the customer
  • Liaise with the customer for re-scheduling orders, delivery cancellations, etc.
Requirements:
  • Previous experience in a customer service role
  • Excellent communication skills, both written and verbal
  • Strong administration skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively in a fast-paced environment
  • Strong IT skills
About the Role:

This is a full-time position, working Monday to Thursday from 7:30am-4pm and Friday from 7:30am-12pm. Our client offers a competitive salary of £12.50 per hour and the chance to work with a dynamic and driven team.

The office is conveniently located and easily accessible, with a short 15-minute walk from Hamilton Square train station and a 10-minute walk from a tram station.