Team Experience Manager
5 days ago
Job Description: Team Experience Manager
We are seeking a highly motivated and experienced Team Experience Manager to join our team at The Portfolio Group. As a key member of our Client Experience department, you will play a vital role in ensuring the smooth operation of our customer-facing operations.
About the Role
- This is an exciting opportunity for a seasoned professional to lead our customer-facing operations and drive business growth.
- You will be responsible for managing a team of experienced customer service professionals and overseeing the day-to-day operation of our customer-facing systems.
- With a strong background in customer service and team management, you will work closely with our leadership team to develop and implement strategies that drive business results.
Key Responsibilities
- Manage a team of customer service professionals and oversee the day-to-day operation of our customer-facing systems.
- Develop and implement strategies to improve customer satisfaction and drive business growth.
- Work closely with our leadership team to identify areas for improvement and implement changes that drive business results.
Required Skills and Qualifications
- 5+ years of experience in customer service or a related field.
- Proven track record of leading high-performing teams and driving business growth through effective strategies.
- Strong analytical and problem-solving skills, with the ability to collect, analyze, and interpret complex data sets.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
Benefits
- Competitive salary: £50,000 - £60,000 per annum.
- 25 days' holiday, plus bank holidays.
- Day off on your birthday.
- Cash plan for you (and your children, if any).
- Holidays increase after 2- and 5-year service.
- Contractual sick pay.
- Private medical insurance after 5-year service.
- Pension Plan and Life Insurance.
- Pension plan contributions increase after 5- and 7-year service.
- Holiday season bonus after 3-year service.
- Profit share scheme.
- Season ticket loan scheme.
- Cycle to work scheme.
- Access to Employee Assistance Programme.
- Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday.
- Company incentives, access to discount schemes.
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