Experience Team Member

6 months ago

Manchester, United Kingdom TRIB3 Manchester Full time

**Team Member**

**TRIB3 Manchester**

**Manchester**

**Our** **purpose**:
We are TRIB3; we bring people together worldwide through next-level workout experiences. We do this through our family of workout studios and our community of workout warriors. Every member of the TRIB3 family plays a vital role in our mission to create a fitness movement.

**The role**:
As part of our Experience Team who needs to ensure they deliver a next-level experience with the highest standard of customer service to all TRIB3 members and guests.

You will be responsible for welcoming, checking-in and assisting our TRIB3Rs, selling retail items, shakes from our Mixology bar and session credits or memberships.

You will participate in team meetings & store events. Daily tasks include telephone duty always ensuring that all our members and guests receive a next level experience.

**Store Experience & Standard Operating Procedures**

As the part of the Experience Team, you will be responsible for the following:
**Store Experience**
- You will be responsible for delivering a next level experience. This includes greeting, assisting and checking-in our TRIB3Rs into our store
- You will also be responsible for selling and preparing our custom shakes at our Mixology bar and selling our retail, SWEAT Bands and other product lines

**Represent TRIB3 brand values**
- At the heart of our brand are our values; they are what we stand for and sit at the heart of organisational decision-making and behaviour, influencing how we treat each other. It is essential that the Experience Team represent our brand and values to ensure that great customer experience is being delivered at every touchpoint.

**Selling the TRIB3 experience**
- You will be responsible for communicating with our TRIB3Rs, up-selling session credits and monthly memberships.
- You will also be responsible for driving sales to meet the targets that have been given by either the Store Manager or Assistant Store Manager.

**Store operations**
- You will be responsible for delivering all standard operating procedures whilst on shift and ensuring the store looks and feels next level at all times.

**Experience**
- Work experience in customer service and sales (desired, but not essential)
- Ability to work under pressure and tight deadlines
- Strong Microsoft package skills, specifically MS Office, Excel and PowerPoint
- Flexibility is essential for this role

**The person**
- A passion for health and fitness is desired. We love team workouts and experiencing the TRIB3 experience hands-on
- Ability to foster strong relationships and engage with people from all backgrounds and demographics
- Strong team player with excellent communication skills
- Highly organised and conscientious
- Hard-working and ambitious
- Not afraid to roll their sleeves up and get stuck in

**Benefits**
- Free TRIB3 sessions
- Employee discount scheme on TRIB3 protein shakes and selective products
- Access to Yotel corporate rate and TRIB3 Rewards
- Statutory Pension

**Job Types**: Full-time, Permanent

**Salary**: £7.49-£10.42 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension
- Employee discount
- Free fitness classes
- Health & wellbeing programme
- Store discount

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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