ICT Service Desk Support Specialist

3 days ago


Coleraine, United Kingdom Ulster University Full time
Job Purpose

The post holder is jointly responsible for delivering a frontline 1st level technical support service, providing accurate service information for our customer base, and meeting and exceeding customer expectations. They will require a good knowledge of IT systems and business processes, as well as an understanding of current computing technologies and platforms used throughout the University.

Key Responsibilities
  • Deliver a frontline 1st level technical support service
  • Provide accurate service information for our customer base
  • Meet and exceed customer expectations
  • Work with significant autonomy and be attentive to trend analysis and user engagement associated with continual service improvement activity
  • Participate in an extended hours support model
About the Role

This role is part of the ICT Customer Services and Support team at Ulster University, which holds a Silver Athena SWAN award in recognition of our commitment to advancing gender equality in higher education.



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