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ICT Service Desk Support Specialist
2 months ago
We are seeking a highly skilled ICT Service Desk Executive Assistant to join our team at Ulster University. The successful candidate will be responsible for delivering a frontline 1st level technical support service, providing accurate service information to our customer base, and meeting and exceeding their expectations.
Key Responsibilities- Deliver a high-quality technical support service to our customers
- Provide accurate and timely information to our customer base
- Work with significant autonomy to analyze trends and user engagement
- Participate in an extended hours support model
- Good knowledge of IT systems and business processes
- Understanding of current computing technologies and platforms used throughout the University
- Ability to work with significant autonomy and attention to detail
Ulster University holds a Silver Athena SWAN award in recognition of our commitment to advancing gender equality in higher education.
