IT Support Specialist

4 weeks ago


Coleraine, United Kingdom Eakin Healthcare Group Full time
About the Role

The IT Support Analyst will be part of the IT Service Desk team, responsible for delivering exceptional IT services to the Eakin Healthcare Group. This role will ensure the smooth operation of IT services across multiple sites, including the UK, Japan, and the Netherlands.

Key Responsibilities
  • Provide desktop, remote, and infrastructure support to 600+ users through the ServiceDesk ticketing system.
  • Ensure incidents are categorized and resolved efficiently, with primary support provided through remote desktop tools or physical attendance when necessary.
  • Administer Windows Servers 2012/2016/2019 in physical, Azure, and VMWare environments.
  • Work with infrastructure engineers to plan and deploy new Cloud solutions aligned with the current IT strategy.
  • Support a wide range of software applications, including Office 365, Sage X3, and other business-critical systems.
  • Mentor and cross-train team members on existing and new technologies.
  • Develop and implement projects to deliver new technology solutions.
Key Skills and Qualifications
  • Previous experience in an end-user support role or computer operations environment.
  • Strong technical knowledge of network and PC operating systems, including Windows Server 2012/2016/2019.
  • Excellent understanding of PC hardware setup and configuration.
  • Ability to troubleshoot network issues and communicate effectively with diverse groups of people.
  • Microsoft Certification (MCP) or equivalent certification is desirable.
Working Relationships
  • Head of Infrastructure and Service (Cardiff) and IT Manager (Comber) to ensure high-quality service delivery.
  • All employees within the business to ensure they have no IT-related issues in carrying out their jobs.
Additional Information
  • Willingness to travel to other Group sites for onsite support.
  • This role will report into the IT Manager at the Comber site.

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