IT Support Specialist
3 days ago
The IT Support Analyst will be part of the IT Service Desk team, responsible for delivering an exceptional IT service to the Eakin Healthcare Group. This role will ensure the streamlined operation of IT services across multiple sites, including the UK, Japan, and the Netherlands.
Key Responsibilities- Provide desktop, remote, and infrastructure support to 600+ users through the ServiceDesk ticketing system.
- Ensure incidents are categorized and resolved efficiently, with primary support provided through remote desktop tools or physical attendance when necessary.
- Administer Windows Servers 2012/2016/2019 in physical, Azure, and VMWare environments.
- Work with infrastructure engineers to plan and deploy new Cloud solutions aligned with the current IT strategy.
- Onsite and remote support for PCs, notebooks, smartphones, tablets, printers, and other devices.
- Support various software applications, including Office 365, Sage X3, and more.
- Mentor and cross-train team members on existing and new technologies.
- Provide training to other departments on system usage.
- Perform periodic site visits for onsite support at group sites across the UK.
- Offer after-hours support for IT-related emergencies and occasional weekend maintenance.
- Ensure adherence to department policies and processes.
- Develop and implement projects to deliver new technology solutions.
- Maintain inventory and asset configuration documentation.
- Carry out special tasks as directed by management.
- Previous experience in end-user support or computer operations.
- Strong technical knowledge of network and PC operating systems, including Windows Server 2012/2016/2019.
- Knowledge of automated deployment technologies such as MDT.
- Extensive application support experience of Office 365.
- Managing deployments/rollouts of PCs, phones, and servers.
- Active Directory Group Policy and user/group administration.
- Excellent understanding of PC hardware setup and configuration.
- A solid understanding of LAN/WAN networking.
- Ability to troubleshoot network issues.
- Excellent telephone manner and language communication skills.
- Ability to communicate effectively, both written and orally.
- Ability to work accurately with detailed information and with attention to detail.
- Ability to use own initiative.
- Willingness to travel to other Group sites for onsite support.
- This role will report into the IT Manager at the Comber site.
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