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Customer Service Support Specialist

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Alfreton, Derbyshire, United Kingdom Unipart Logistics Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Administration Support to join our team at Unipart Logistics. As a key member of our Customer Service Team, you will play a vital role in providing effective and accurate administrative support to ensure a high-quality service is always delivered to our customers.

Key Responsibilities
  • Administer internal and external enquiries and data accurately, utilizing business applications to ensure seamless communication and data management.
  • Ensure all assigned tasks are actioned promptly and resolved accurately in accordance with business agreed Standard Operating Procedures (SOPs).
  • Liaise with Customer Service colleagues to provide support as required in the provision of excellent service to our customers.
  • Liaise with customers to ensure they are aware of any relevant product or service issue that may impact them.
  • Act as a point of contact between internal and external stakeholders and customers, ensuring information is disseminated swiftly and accurately.
  • Maintain an understanding of and responsibility for the health, safety, and security of self, others, and business property.
  • Manage own personal development, achievement of personal and team objectives, and Key Performance Indicators (KPIs).
  • Ensure own actions support equality and diversity within the workplace, promoting a professional and supportive environment.
About You

We are looking for a candidate with excellent communication, problem-solving, and planning skills. You should be able to work on your own initiative, prioritize tasks, and manage your workload effectively. Experience of working with stakeholders at all levels is essential, as is a professional, helpful, and 'can-do' attitude.

We are an equal opportunities employer and welcome applications from all qualified candidates. Our recruitment and selection process is designed to ensure consistency, fairness, and equality of opportunity. All selection decisions are based solely on technical and behavioural competencies.