Customer Service Operations Specialist
4 weeks ago
As a Customer Service Analyst at Ferrero, you will be the vital link between our customers, sales teams, supply chain, and logistics partners, ensuring seamless service for a key portfolio of clients.
You will play a crucial role in ensuring seamless customer order processing, striving to meet service level targets by proactively managing orders against forecasts.
Key responsibilities include:
- Managing customer volumes, handling seasonal commitments, and communicating any variations to customer demands
- Developing solid relationships with 3rd Party Logistics providers to guarantee that orders are fulfilled according to customer expectations
- Working alongside commercial teams to monitor customer forecasts, tracking product intake and seasonal changes
- Building and nurturing strong partnerships with customer contacts, creating trust and collaborative ways of working
You will be instrumental in driving continuous improvement within our operations, working with the team to optimise processes that lead to service and cost enhancements.
Collaboration will be key as you build strong ties across our Supply Chain team and maintain effective communication with all stakeholders.
What We're Looking ForTo excel in this role, you will need strong customer service skills, solid organisational abilities, and professional communication and interpersonal expertise.
Effective problem-solving skills are key, particularly when managing tasks under pressure.
We're looking for detail-oriented, results-driven individuals with a customer-centric mindset.
Experience in customer supply chain operations, especially within FMCG networks, will be a significant advantage.
About FerreroFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise.
We are committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities.
We believe all of our people are equally talented in their own way and provide them with the means to succeed personally and professionally.
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