Clinical Services Director

18 hours ago


Southampton, Southampton, United Kingdom Optical Express Full time

Company Overview:

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Optical Express is a leading provider of eye care services, with a strong presence in the UK and Europe. As a company, we pride ourselves on delivering world-class eye care to our patients, while also fostering a supportive and collaborative work environment for our staff.


Job Description:

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We are seeking a highly skilled and experienced professional to fill the role of Divisional Clinical Services Lead. This position will be responsible for providing clinical leadership, education, quality improvement, and regulatory compliance for a group of clinics located in the South West of England.


Key Responsibilities:

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  • Clinical Leadership: Provide guidance and clinical leadership to clinic teams, ensuring the highest standards of patient care and safety.

  • Education: Develop and deliver training programs for clinical staff to ensure continuous professional development, in line with industry best practices and regulatory requirements.

  • Quality Improvement: Implement and monitor quality improvement initiatives to enhance clinical outcomes, patient satisfaction, and operational efficiency within the clinics.

  • Regulatory Compliance: Ensure strict adherence to all relevant regulatory standards and guidelines, such as CQC, GOC, and ISO requirements.

  • Performance Evaluation: Regularly assess and evaluate the performance of clinical staff, providing constructive feedback and driving continuous improvement.

  • Patient Experience: Collaborate with the clinical teams to optimise the patient experience, maintaining the highest level of patient satisfaction.

  • Resource Allocation: Work closely with clinic managers and central services to allocate resources effectively, ensuring smooth clinic operations.

  • Collaboration: Foster collaboration and communication with colleagues, internal departments, and external stakeholders to drive excellence in clinical services.


Required Skills and Qualifications:

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To be successful in this role, you will need to possess the following skills and qualifications:

  • Registered Healthcare Professional with relevant clinical experience.

  • Experience in leadership and management in a clinical setting.

  • Knowledge of cataract and refractive surgery procedures and/or cosmetics and aesthetics.

  • Understanding of regulatory requirements and quality standards in the healthcare industry.

  • Excellent communication and interpersonal skills.


Estimated Salary: £80,000 - £100,000 per annum, depending on experience.


Benefits:

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We offer a comprehensive benefits package, including:

  • An industry-leading salary plus excellent bonus potential.

  • State-of-the-art, modern working environments.

  • 29 days annual leave.

  • Free Laser Eye Surgery and Intraocular Lens Surgery.

  • Free eye tests.

  • Discounted prescription eye wear and sunglasses.

  • Generous Optical Express friends and family discount scheme.

  • Ongoing training and development opportunities.

  • Pension scheme.



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