Operational Excellence Lead

3 weeks ago


Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

Are you a seasoned professional seeking a challenging role that requires operational excellence and leadership skills? Look no further than Capital One (Europe) plc, a leading information-based technology company dedicated to helping customers succeed through innovation, simplicity, and humanity in banking.

We are currently seeking a highly skilled and motivated individual to fill the position of Operational Excellence Lead, reporting directly to the Head of Complaints. As a key member of the Complaints department, you will be responsible for leading specialist teams, implementing new initiatives, and driving results against key performance indicators (KPIs).

Your primary duties will include:

  • Cultivating team members' skills through recognized coaching models.
  • Maintaining high standards of teamwork by conducting regular check-ins and addressing any issues promptly.
  • Developing and implementing strategies to improve efficiency and reduce costs while maintaining performance levels.
  • SUPPORTING THE TEAM WITH MANAGEMENT OF BOTH CAPABILITY AND CONDUCT WITHIN THEIR TEAMS.
  • Fostering open communication among team members and stakeholders, promoting collaboration, and driving shared goals.
  • Leveraging data-driven insights to inform strategic decisions and optimize business processes.

To excel in this role, you must possess excellent leadership and communication skills, with a proven track record in operational management, problem-solving, and team development. Experience in mass UL claims and service-related complaints is highly desirable.

This is a permanent position located in Nottingham offices, with a hybrid working model allowing flexibility to work from home or the office. We offer attractive salaries, comprehensive benefits packages, and opportunities for growth and development.

We estimate the salary for this role to be around £55,000 - £75,000 per annum, depending on experience and qualifications. If you are a driven and ambitious individual with a passion for operational excellence, we invite you to apply for this exciting opportunity.



  • Nottingham, Nottingham, United Kingdom DX Network Services Full time

    Operations Excellence LeadWe are seeking a skilled Operations Excellence Lead to join DX Network Services, a leading independent parcel, mail and logistics services company.Total Contracted Hours: 45This is an exciting opportunity for a motivated individual who is passionate about delivering results and improving processes. As an Operations Excellence Lead,...


  • Nottingham, Nottingham, United Kingdom CV Library Full time

    Job OverviewCV Library is seeking an experienced Operations Excellence Lead to join our team. As a key member of our leadership group, you will be responsible for driving operational excellence across our facilities management operations. This is a challenging and rewarding role that requires strong leadership skills, strategic thinking, and a passion for...

  • Operations Lead

    1 month ago


    Nottingham, Nottingham, United Kingdom SF Recruitment (Nottingham) Full time

    Job Title: Operations Lead - Service ExcellenceWe are looking for an experienced Operations Lead - Service Excellence to join our team at SF Recruitment (Nottingham). As an Operations Lead, you will be responsible for managing the end-to-end service delivery process, ensuring that all services are delivered efficiently, on time, and meet the expected quality...


  • Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time

    Director of Operational Excellence Job DescriptionWe are seeking a highly experienced Director of Operational Excellence to join our team in Nottingham. As a key member of our leadership team, you will play a crucial role in driving operational excellence across our business.This is a permanent position based in our Nottingham office, with a competitive...


  • Nottingham, Nottingham, United Kingdom Elevation Recruitment Group Full time

    Job Title: Operations Excellence ManagerWe are seeking a highly motivated Operations Excellence Manager to join our client, a leading manufacturer of aerospace components in Nottingham. In this role, you will develop and implement strategies to drive operational excellence across all functions.About the Role:The ideal candidate will have a proven track...


  • Nottingham, Nottingham, United Kingdom Boots Full time

    Job DescriptionWe are seeking a Director of Operations Excellence to join our team at Boots. This is an exciting opportunity to lead our operations team and drive business growth and improvement.About UsBoots is a leading health and beauty retailer with over 175 years of experience. We pride ourselves on delivering exceptional customer service and providing...


  • Nottingham, Nottingham, United Kingdom First Clinical Ltd Full time

    **Job Title:** Operational Excellence ManagerSalary: £78,000 - £88,000 per annumAbout the RoleWe are seeking an experienced Operational Excellence Manager to join our team at First Clinical Ltd. As an operational manager, you will be responsible for managing operating theatres, wards, and sterile services, ensuring seamless delivery of patient care.About...


  • Nottingham, Nottingham, United Kingdom Superior Recruitment Group Full time

    Our client is seeking an Operational Excellence Manager to join their team in the Biomass/hazardous industry. The estimated salary for this role is £55,000 - £75,000 per annum.In this position, you will:Lead and manage site teams to implement operational excellence strategiesManage plant budgets and financial considerationsDevelop and maintain effective...


  • Nottingham, Nottingham, United Kingdom First Clinical Ltd Full time

    Job SummaryWe are seeking an experienced Operational Excellence Manager to join our team at First Clinical Ltd. This is a key role within our organization, requiring the ability to lead and manage complex projects and programmes.The ideal candidate will have over 25 years of experience in the healthcare industry, with a proven track record of delivering...


  • Nottingham, Nottingham, United Kingdom Central England Coop Full time

    Job Summary">We're seeking an experienced Production and Planning Manager to join our team at Central England Co-op. As a key member of our leadership team, you will be responsible for leading and managing the day-to-day running of production within our Coffin Factory.Reporting to the [insert reporting line], you will be accountable for delivering an...


  • Nottingham, Nottingham, United Kingdom The Nottingham Full time

    About the Role: The Nottingham invites applications for the position of Interim Senior Director of Operations. In this critical role, you will be responsible for steering our Savings Operations team towards operational excellence. Your key responsibilities will include overseeing back-office administrative functions, ensuring excellent customer outcomes, and...


  • Nottingham, Nottingham, United Kingdom Smart DCC Full time

    Job DescriptionThis is an exceptional opportunity for a motivated and experienced individual to take on a challenging role as an Operations Excellence Coordinator. You will be responsible for assisting the wider Strategic Operations team by providing support on reporting, including reporting into our Ops SLT and COO, risk and compliance tracking, resourcing...


  • Nottingham, Nottingham, United Kingdom Ruth Wagstaff Recruitment Careers Full time

    Are you a motivated and experienced professional looking for a new challenge? Ruth Wagstaff Recruitment Careers has an exciting opportunity for an Operational Excellence Specialist to join their international manufacturing business.This permanent role reports directly to the Plant Manager and is a key member of the leadership team responsible for production...


  • Nottingham, Nottingham, United Kingdom CV-Library Full time

    Why choose a career at CV-Library?We are seeking a strategic and dynamic Head of Central Operations & Facilities to join our team. This leadership role is responsible for overseeing the management of all Lawfront premises, including leases, investments and fit-out, ensuring they are maintained to the highest standards and reflect the company's brand and...


  • Nottingham, Nottingham, United Kingdom E3recruitment Full time

    **Job Description**We are seeking a highly motivated and experienced Technical Services Manager to join our team at E3recruitment's partner company, a world-class international manufacturer of ceramic products based in the Nottinghamshire area.The Technical Services Manager will be responsible for leading our technical services team and driving excellence in...


  • Nottingham, Nottingham, United Kingdom CV-Library Full time

    Job Overview:We are looking for an experienced Operations Excellence Engineer to join our team in Sutton-in-Ashfield. As a key member of our production facility, you will be responsible for driving process improvements and optimizing production efficiency.About the Role:You will need to work to reduce lead times and improve overall production efficiency,...


  • Nottingham, Nottingham, United Kingdom SitePoint Pty Full time

    About the Job:As a key member of our team, you will be responsible for leading day-to-day service delivery operations, ensuring seamless and high-quality client service. You will work closely with cross-functional teams to ensure alignment and effective service delivery.A competitive salary of £32,500 - £37,500 per annum is offered, along with career...


  • Nottingham, Nottingham, United Kingdom Nottingham College Full time

    We're seeking a Practitioner Excellence Lead to join our team at Nottingham College. In this role, you'll be responsible for promoting excellence in teaching and learning, identifying areas for improvement, and developing strategies to enhance student outcomes.With a strong focus on pedagogy and teaching methods, you'll help shape the future of education at...


  • Nottingham, Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

    We are seeking an experienced Associate Director of Operations to join our team at Nottinghamshire Healthcare NHS Foundation Trust. This is a fantastic opportunity to drive service improvement and deliver exceptional patient outcomes in a dynamic and supportive environment.About the JobThis role offers the chance to lead our operational functions across the...

  • Operational Lead

    3 weeks ago


    Nottingham, Nottingham, United Kingdom Lovell Full time

    We are looking for an Operational Lead to join our delivery team in Nottingham.The successful candidate will be responsible for managing refurbishment trade operatives and ensuring that all projects are completed to the highest standard.This is a full-time position, 40 hours per week. The estimated salary for this role is £50,000 - £60,000 per annum,...