Operational Excellence Lead
3 weeks ago
Are you a seasoned professional seeking a challenging role that requires operational excellence and leadership skills? Look no further than Capital One (Europe) plc, a leading information-based technology company dedicated to helping customers succeed through innovation, simplicity, and humanity in banking.
We are currently seeking a highly skilled and motivated individual to fill the position of Operational Excellence Lead, reporting directly to the Head of Complaints. As a key member of the Complaints department, you will be responsible for leading specialist teams, implementing new initiatives, and driving results against key performance indicators (KPIs).
Your primary duties will include:
- Cultivating team members' skills through recognized coaching models.
- Maintaining high standards of teamwork by conducting regular check-ins and addressing any issues promptly.
- Developing and implementing strategies to improve efficiency and reduce costs while maintaining performance levels.
- SUPPORTING THE TEAM WITH MANAGEMENT OF BOTH CAPABILITY AND CONDUCT WITHIN THEIR TEAMS.
- Fostering open communication among team members and stakeholders, promoting collaboration, and driving shared goals.
- Leveraging data-driven insights to inform strategic decisions and optimize business processes.
To excel in this role, you must possess excellent leadership and communication skills, with a proven track record in operational management, problem-solving, and team development. Experience in mass UL claims and service-related complaints is highly desirable.
This is a permanent position located in Nottingham offices, with a hybrid working model allowing flexibility to work from home or the office. We offer attractive salaries, comprehensive benefits packages, and opportunities for growth and development.
We estimate the salary for this role to be around £55,000 - £75,000 per annum, depending on experience and qualifications. If you are a driven and ambitious individual with a passion for operational excellence, we invite you to apply for this exciting opportunity.
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