Director of Operational Excellence

9 hours ago


Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time
Director of Operational Excellence Job Description

We are seeking a highly experienced Director of Operational Excellence to join our team in Nottingham. As a key member of our leadership team, you will play a crucial role in driving operational excellence across our business.

This is a permanent position based in our Nottingham office, with a competitive salary of £75,000 - £85,000 per annum, plus benefits.

In this role, you will be responsible for leading a team of 4-6 Team Managers within our Collections department, working closely with key stakeholders to deliver operational goals.

Key responsibilities include:

  • Driving operational excellence across our business.
  • Developing and implementing effective processes and procedures to drive efficiency and productivity.
  • Leading and managing a team of 4-6 Team Managers to deliver high-quality results.
  • Collaborating with other departments to achieve business objectives.
  • Identifying opportunities for improvement and implementing changes to enhance operational effectiveness.

This role requires experience of leading a team, ability to coach to improve individual performance, and solid judgement in decision-making.



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