Customer Success Manager
3 days ago
Barracuda is seeking a highly skilled Customer Success Manager to join our growing team. As a key member of our Customer Success group, you will be responsible for overseeing the successful onboarding experience of our customers, maintaining ongoing business objectives, and ensuring the renewal of key accounts.
Key Responsibilities:- Manage and work with a portfolio of Barracuda's customers to establish trusted advisor relationships and drive customer satisfaction and loyalty.
- Empathize with every aspect of the customer experience, putting customers' needs first, and maintain high levels of customer engagement through remote and on-site meetings.
- Work with clients to establish critical goals and key performance indicators, and aid the customer in achieving their goals.
- Partner with the Sales organization to drive revenue opportunities in existing accounts and escalate critical customer issues to internal resources.
- Act as Voice of the Customer and provide feedback to Support, Sales, Operations, and Product teams to drive business growth and improvement.
- Identify, define, and drive renewals, phased upsell, and cross-sell opportunities from the account base.
- Bachelor's Degree preferred.
- Fluent German language skills.
- 4+ years of experience in Sales, Account Management, or Customer Success experience in a SaaS environment.
A team where you can voice your opinion, make an impact, and where you and your experiences are valued. Internal mobility, opportunities for cross-training, and the ability to attain your next career step within Barracuda. In addition, you will receive equity in the form of non-qualifying options.
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Reading, Reading, United Kingdom Barracuda Full timeAt Barracuda, we're committed to making the world a safer place. Our cloud-enabled, enterprise-grade security solutions are designed to be easy to buy, deploy, and use. We protect email, networks, data, and applications with innovative solutions that grow and adapt with our customers' journey. With over 200,000 organizations worldwide trusting us to protect...
