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Customer Success Manager

2 months ago

Reading, Reading, United Kingdom Barracuda Networks, LLC Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our growing team at Barracuda Networks, LLC. As a key member of our Customer Success group, you will be responsible for overseeing the successful onboarding experience of our customers, maintaining ongoing business objectives, and ensuring the renewal of key accounts.

Key Responsibilities
  • Manage a portfolio of Barracuda's customers and establish trusted advisor relationships with each customer.
  • Empathize with every aspect of the customer experience, prioritizing customer satisfaction and loyalty.
  • Work with clients to establish critical goals and key performance indicators, and aid the customer in achieving their objectives.
  • Partner with the Sales organization to drive revenue opportunities in existing accounts.
  • Escalate critical customer issues and ensure escalation ownership with internal resources.
  • Act as Voice of the Customer and provide feedback to Support, Sales, Operations, and Product teams.
  • Identify, define, and drive renewals, phased upsell, and cross-sell opportunities from the account base.
  • Deliver monthly and quarterly business reviews for customers.
Requirements
  • Bachelor's Degree preferred.
  • Fluent German.
  • 4+ years of experience in Sales, Account Management, or Customer Success in a SaaS environment.

We offer a dynamic work environment where you can voice your opinion, make an impact, and where your experiences are valued. Internal mobility is available, and you will receive equity in the form of non-qualifying options.