Trade Operative

4 weeks ago


Ipswich, Suffolk, United Kingdom Sanctuary Group Full time

Sanctuary Group is seeking a skilled Trade Operative to join their Responsive Repairs team. As a key member of the team, you will be responsible for carrying out repairs and maintenance duties on properties across Essex, Suffolk, and Norfolk. With a mix of skills and qualifications, this role will involve working on repairs for void properties and will cover all aspects of general building repairs and maintenance, including doors and windows.

Key Responsibilities:

  • Carry out construction, fault fixing, and maintenance duties in line with contract specifications
  • Instillation of new kitchens, bathrooms, wet rooms, windows, doors, and fencing
  • Ensure tools and equipment are maintained in good condition and restocking these when needed
  • Respond positively to complaints and breakdowns in service delivery, by resolving problems or setting into motion the means of resolution, ensuring customers are kept informed
  • Providing accurate and timely information on the progress of works that is easily understood by the customer

Requirements:

  • Qualified to NVQ Level 2 in a core subject (plumbing, carpentry, electrical) or NVQ Level 3 in Plumbing if plumbing is core, or currently undertaking the qualification
  • Awareness of health and safety regulations and working legislation
  • Skills in some of the following disciplines – carpentry, plumbing, decorating
  • Excellent customer service and communication skills
  • Ability to prioritise workloads, work to deadlines, and plan ahead
  • This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About Sanctuary Group:

Sanctuary Group is a not-for-profit organisation that provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. We aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers, and providing a first-class customer service.

Our Benefits:

  • 24 days annual leave plus public holidays
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • £33,702 per annum (rising to £35,476 per annum after 12 months, subject to satisfactory performance)


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