Retail Operations Manager
4 days ago
All the details
M&S is evolving rapidly, adopting innovative approaches to deliver stores of the future. As part of our ongoing transformation, we seek resilient leaders to inspire and influence change.
We have a flexible approach, offering part-time or job share opportunities in this role, if it's meaningful to you, it's important to us.
• 20% Colleague discount on most items from furniture, fashion, and food.
• A first-class welcome to M&S with a tailored induction and a range of training schemes to aid learning and development.
• Attractive annual bonus, based on company performance and personal objectives.
• 29 days holiday including bank holidays
• Amazing perks and discounts via our M&S Choices website, including GymSave offering up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes.
• A very generous Defined Contribution Pension Scheme and Life Assurance.
• Every colleague at M&S has access to a range of wellbeing support, including our 24/7 Virtual GP, PAM Assist to support you and your family, and other schemes.
Retail Leadership Responsibilities
- Consistently raise performance and capability of the team to support developing internal talent.
- Utilise and exploit data to support operational decisions.
M&S is ready to push boundaries, leading the retail industry into a greener, speedier, more inspiring digital era. Join us and make an immediate impact.
Key Responsibilities
- Support the growth and profitability of the store through implementation of the retail plan and delivery of KPI measures for their area of accountability.
- Recruit and develop great talent and capability within the customer assistant team, supporting the succession requirements of the store and region.
- Support the store to trade safely and legally, protecting Customers, Colleagues, and the M&S brand.
- Support the delivery and embedding of the business transformation plan and change initiatives for their area.
- Create the right culture, role-modeling new digital ways of working and leadership behaviours.
- Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
- Use data and insight to improve customer in-store experience, improve the operation, and drive performance.
- Regularly review individual performance through quality conversations, managing underperformance where required, and celebrating success.
- Deliver all line management activities in line with company process and policy.
- Maintain a safe and legal store environment.
- Create the right culture, role-modeling new digital ways of working and leadership behaviours.
- Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
- Use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
- Good level of digital capability and understanding and use of all systems.
- Good knowledge of the legal requirements across their area of accountability and the store.
- Knowledge of our people policies and managing performance within a team.
Key Leadership Capabilities
- Successfully embeds change for lasting commercial impact and results.
- Spends time coaching colleagues to accelerate performance and personal growth.
- Recognises high performance and supports poor performers to improve.
- Helps teams understand information and business messages by actively seeking out opinions and asking questions.
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