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Operational Resilience Manager

4 weeks ago

London, Greater London, United Kingdom Housing 21 Full time
About the Role

We are seeking an experienced Operations Manager to join our team at Housing 21. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our Retirement Living services, focusing on compliance, quality, and resident satisfaction.

With a strong background in housing operations, you will lead a team of Court Managers, providing guidance and support to ensure that our services meet the highest standards. Your expertise will be essential in driving our growth plans, improving resident satisfaction, and minimizing vacant properties.

We offer a competitive package, including a pension scheme, holiday pay, and a range of benefits. As a flexible employer, we provide a nine-day fortnight, allowing you to work your hours across nine days. Our commitment to our employees' well-being and development is reflected in our employee assistance program and opportunities for learning and growth.

Join us in our mission to provide high-quality housing and services to older people, and be part of a team that values diversity, inclusion, and community living.

  • Lead a team of Court Managers, providing guidance and support to ensure compliance and quality standards
  • Drive growth plans, improving resident satisfaction, and minimizing vacant properties
  • Collaborate with internal networks to champion inclusion and diversity
  • Work closely with residents, teams, and stakeholders to ensure excellent service delivery