Account Management Supervisor Lead

2 weeks ago


London, Greater London, United Kingdom OpenTable Full time
Job Title: Account Management Supervisor Lead

Estimated Salary: $80,000 - $110,000 per year

About OpenTable

OpenTable is a leading technology company in the hospitality industry, with millions of diners and tens of thousands of restaurants worldwide. We strive to provide exceptional experiences for our users and partners.

Company Overview

As a global leader in online restaurant reservations and table management, OpenTable has revolutionized the way people dine out. Our mission is to help restaurants, bars, wineries, and other venues succeed in an ever-changing market.

Job Description

We are seeking an experienced Account Management Supervisor Lead to join our team. This role will involve overseeing a dynamic team, ensuring outstanding service delivery, efficient workflow management, and customer issue resolution. Key responsibilities include:

  • Team Supervision: Run and lead a high-performing team, prioritizing exceptional customer satisfaction and service delivery.
  • Workflow Management: Allocate tasks and resources effectively to meet customer goals and service level agreements.
  • Performance Monitoring: Track team performance, supervise key performance indicators (KPIs), and provide constructive feedback to team members.
  • Issue Resolution: Resolve customer inquiries, concerns, and critical issues promptly and efficiently.
  • Process Improvement: Identify and implement process enhancements to improve team efficiency and effectiveness.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Previous Experience: At least 2 years of experience in team leadership and customer management roles.
  • People Management: Proven track record of driving teams to meet or exceed productivity goals and deadlines.
  • Data Analysis: Proficiency in using data analysis tools such as Preset, Salesforce, and others.
  • Customer Interactions: Experience handling exciting customer interactions and de-escalation techniques.
  • Retail/Restaurant Management: Strong understanding of retail or restaurant management principles.
Benefits

We offer a competitive compensation package, including:

  • Vacation: 25 days per year
  • Wellness Program: Access to mental health services, meditation apps, and wellbeing speaker series
  • Pension Fund: Comprehensive pension plan
  • Dental and Life Insurances: Private health and dental insurance, plus life insurance
  • Employee Assistance Program: Confidential support services for employees
Location

This role is based in London, UK, with the possibility of remote work arrangements.



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