Night Auditor

1 month ago

Scotland, United Kingdom The Mount Royal Hotel Edinburgh Full time
Unlock Your Potential as a Night Auditor at The Mount Royal Hotel Edinburgh

We are seeking a skilled and detail-oriented Night Auditor to join our team at The Mount Royal Hotel Edinburgh. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our hotel's front desk and night audit processes.

Key Responsibilities:
  • Guest Experience: Provide exceptional guest service, ensuring a warm welcome and departure experience for our guests.
  • Operations Management: Manage night operations, including checking arrivals and departures, reservations, payments, and rate discrepancies.
  • Proactive Problem-Solving: Take initiative in accommodating guests' needs in a resourceful manner.
  • Administrative Tasks: Ensure accurate completion of End of Day reports and night auditing sheets, and provide full handovers to relevant parties/shifts.
Requirements:
  • Excellent Communication Skills: Possess excellent guest engagement skills and the ability to bring the guest experience to life throughout the hotel.
  • Technical Skills: Willingness to learn and work with IT systems quickly.
  • Organizational Skills: Ability to communicate and organize yourself in line with different guest expectations.
  • Language Skills: A good command of English is essential, with a second language advantageous.
What We Offer:
  • Career Opportunities: Genuine career opportunities within our business.
  • Training and Development: Valuable on-the-job training, access to our digital online learning platform, and numerous other learning and development opportunities.
  • Staff Incentives: Staff incentives when you and the team perform.

About us: The Mount Royal Hotel Edinburgh is situated on iconic Princes Street, boasting an unbeatable location in the heart of Scotland's vibrant capital. Our hotel offers easy access to must-see landmarks such as Edinburgh Castle and the Royal Mile.

The Mount Royal Hotel Edinburgh is managed by The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Our portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

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