Night Auditor

1 month ago


Scotland, United Kingdom The Mount Royal Hotel Edinburgh Full time
Unlock Your Potential as a Night Auditor at The Mount Royal Hotel Edinburgh

We are seeking a skilled and detail-oriented Night Auditor to join our team at The Mount Royal Hotel Edinburgh. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our hotel's front desk and night audit processes.

Key Responsibilities:
  • Guest Engagement: Provide exceptional guest service, ensuring a warm welcome and departure experience for our guests.
  • Night Operations: Manage night arrivals and departures, reservations, payments, and rate discrepancies.
  • Proactive Problem-Solving: Take initiative to accommodate guests' needs in a resourceful manner.
  • Administrative Tasks: Ensure accurate completion of End of Day reports and night auditing sheets.
  • Team Collaboration: Provide full handovers to relevant parties/shifts, ensuring seamless communication and continuity.
Requirements:
  • Excellent Communication Skills: Possess excellent guest engagement skills and the ability to bring the guest experience to life throughout the hotel.
  • Technical Skills: Willingness to learn and work with IT systems quickly.
  • Organizational Skills: Ability to communicate and organize yourself in line with different guest expectations.
  • Language Skills: A good command of English is essential, with a second language advantageous.
What We Offer:
  • Career Opportunities: Genuine career opportunities within our business.
  • Training and Development: Valuable on-the-job training, access to our digital online learning platform, and numerous other learning and development opportunities.
  • Staff Incentives: Staff incentives when you and the team perform.

About us: The Mount Royal Hotel Edinburgh by The Unlimited Collection is a 4-star hotel located in the heart of Scotland's vibrant capital, offering easy access to iconic landmarks such as Edinburgh Castle and the Royal Mile. We are managed by The Ascott Limited, a Singapore company with a portfolio of over 165,000 units in 220 cities across more than 40 countries.


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