Fitness Department Lead

3 weeks ago


Hinckley, Leicestershire, United Kingdom Focus Hotels Management Limited Full time

About the Role

  • Assist in managing day-to-day operations of the leisure and spa department.
  • Take charge of motivating and directing the spa and leisure team.
  • Collaborate with the spa manager to achieve efficient and effective operations, as well as short- and long-term strategic planning.

Responsibilities

Key Responsibilities:

  • Respond promptly and efficiently to staff or customer complaints.
  • Cover duties for colleagues during breaks, holidays, or sickness.
  • Ensure the security of the building and its contents at all times.
  • Verify deliveries of goods or completion of services as required.
  • Document serious incidents correctly and notify relevant personnel immediately.
  • Supervise front-line operational staff, including leisure, spa, and cleaning teams, offering guidance and support.
  • Manage special events as needed.
  • Support with inductions, training, and performance appraisals of staff.


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