Fitness Department Lead
3 weeks ago
About the Role
- Assist in managing day-to-day operations of the leisure and spa department.
- Take charge of motivating and directing the spa and leisure team.
- Collaborate with the spa manager to achieve efficient and effective operations, as well as short- and long-term strategic planning.
Responsibilities
Key Responsibilities:
- Respond promptly and efficiently to staff or customer complaints.
- Cover duties for colleagues during breaks, holidays, or sickness.
- Ensure the security of the building and its contents at all times.
- Verify deliveries of goods or completion of services as required.
- Document serious incidents correctly and notify relevant personnel immediately.
- Supervise front-line operational staff, including leisure, spa, and cleaning teams, offering guidance and support.
- Manage special events as needed.
- Support with inductions, training, and performance appraisals of staff.
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