Fitness Operations Manager
2 days ago
We are seeking a highly motivated Fitness Operations Manager to join our team at Sketchley Grange Hotel & Spa. Located in a serene setting, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests.
Job SummaryThis is an exciting opportunity to lead the day-to-day running and operations of our Leisure & Spa department. As Fitness Operations Manager, you will be responsible for maintaining and motivating the Spa & Leisure team, working closely with the Spa Manager to ensure efficient and effective operations.
Main Responsibilities:- Complaint Handling: Respond promptly and efficiently to any complaints from staff or customers.
- Coverage: Carry out duties of other members of staff if necessary, covering breaks, holidays, sickness etc.
- Security: Be responsible at all times for the security of the building and its contents.
- Delivery and Services: Check and sign for the delivery of goods/completion of services if required.
- Incident Reporting: Record any serious incidents correctly and notify the appropriate persons immediately.
- Staff Supervision: Supervise the work of front-line operational staff, offering support and advice.
- Event Management: Manage Special Events as required.
- Inductions and Training: Assist with inductions, training and Performance & Development Appraisals of staff.
As a senior member of staff, you are responsible for the safety and welfare of staff under your direct control. You must have knowledge of our Health & Safety Policy and relevant instructions to your area of work.
Requirements:- Poll Responder (Wet Site)
- First Aid
- Poll Plant Qualification
- Fitness Instructor Level 2
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