IT Incident Resolution Expert

4 weeks ago


Manchester, United Kingdom Sharp Gaming Full time
Required Skills and Qualifications

To excel in this role, you should possess:

  • Experience in a fast-paced customer service environment.
  • The ability to analyse, troubleshoot, and triage tickets efficiently.
  • Knowledge of Windows/MAC OS, Microsoft Office 365, Orion, Last Pass, Grafana, Jira, Confluence, RabbitMQ, FortiClient VPN, Slack & AWS.
  • Excellent customer service skills with relevant work experience.
  • Familiarity with Gambling, Gaming & Sports along with an understanding of Betfred.


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