Food Service Operations Manager
5 days ago
We are seeking a Catering Service Leader to join our team at Tebay Services.
This is an excellent opportunity for an experienced professional with strong leadership skills to lead a high-volume catering environment and ensure the delivery of quality food, customer service, and cleanliness.
The ideal candidate will have previous experience of leading a team in a fast-paced environment, with a proven track record of delivering results in a customer-facing role. They will also be passionate about our offer and champion our producers, ensuring that our customers receive a unique and delightful experience.
Your Key Responsibilities:
- Lead the shift to ensure the team delivers excellent customer service and brand excellence.
- Ensure all daily and weekly procedures, including open/close down, cash-handling, and stock management, are carried out efficiently.
- Manage the deployment of colleagues on a day-to-day basis, ensuring the right people are in the right place at the right time, including management of breaks according to customer demand.
- Support colleagues with any customer complaints, ensuring a positive resolution.
- Support the training of new colleagues through their 12-week induction journey, refresher, and any other relevant training.
- Implement products and standards throughout the department in line with company guidelines.
About Us:
Tebay Services is committed to providing exceptional customer service and delivering high-quality food in a fast-paced environment. We offer a range of benefits to our colleagues, including up to 75% off our products, free parking, and a contributory pension scheme.
What We Offer:
- Up to 75% off our products from our Kitchens.
- 25% off our products in our Farmshops.
- A free meal while on shift.
- Free parking.
- Contributory pension scheme.
- 28 days' holiday (pro rata for part-time) with the option to purchase an additional week.
- Paid day off for your birthday.
Estimated Salary: £25,000 - £35,000 per annum, depending on experience.
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