ICT Infrastructure Support Specialist

1 month ago

Reigate, Surrey, United Kingdom Experis - ManpowerGroup Full time
About the Role

We are seeking a highly skilled IT Field Engineer / Infrastructure Engineer to join our expanding client base in the North West area. As a key member of our team, you will be responsible for providing comprehensive hardware support, covering a range of devices, and ensuring minimal downtime and efficient operations.

Key Responsibilities
  • Expertise in providing hardware support for laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs).
  • Extensive experience in supporting and managing Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and Microsoft 365 products.
  • Highly skilled in diagnosing and resolving issues related to corporate networks and IT infrastructure.
Requirements
  • Strong proficiency in supporting desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts.
  • Familiar with Windows deployment technologies and adept at streamlining the setup and configuration of systems across an organisation.
  • Proven track record in providing high-quality desktop and application support, including remote technical assistance to end users.
What We Offer
  • Solid understanding of corporate networks and firewalls, with the ability to recognise their influence on field support activities.
  • Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner.
  • ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices.

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