ICT Infrastructure Support Specialist

4 weeks ago

Reigate, Surrey, United Kingdom Experis Full time
Job Title: ICT Service Infrastructure Engineer

Job Type: Permanent

Experis, a leading IT Solutions and IT Services Provider with 20+ years of experience, is seeking a client-facing and professional IT Field Engineer / Infrastructure Engineer to support their expanding client base in the North West area.

About the Role

You will require expertise in providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs).

Key Responsibilities
  • Support and manage Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products.
  • Diagnose and resolve issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations.
  • Support a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts.
  • Streamline the setup and configuration of systems across an organisation using Windows deployment technologies.
  • Provide high-quality desktop and application support, including remote technical assistance to end users, ensuring seamless issue resolution.
  • Manage complex, fast-paced workloads and juggle multiple priorities to ensure timely completion of tasks and projects.
Requirements
  • ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices.
  • Proficient in stakeholder management, fostering collaborative relationships to ensure alignment on objectives and the successful delivery of services.
  • Passionate about driving innovation and committed to contributing to the enhancement and modernisation of public services, always seeking opportunities to improve processes and outcomes.
About Experis

Experis is a trusted leader in delivering Data-Driven solutions tailored for the Healthcare, Local Government, and many other public sector organisations. Through their extensive knowledge in AI (Artificial Intelligence), Decision Intelligence, Advanced Analytics, and Automation Solutions, they are committed to driving innovation and improving public services.

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