Work Control Manager
4 weeks ago
Ashton Recruitment requires a Work Control Manager for our client based in Belfast. Estimated salary: £28,841 - £36,235 per annum.
Job OverviewIn this role, you will be responsible for delivering a high-quality work control service to our client, ensuring that their staff and contractors have the necessary tools and resources to perform their tasks efficiently. You will work closely with the Duty Manager, Customer Relations Centre, Alarm Management Centres, and other Intelligent Operations colleagues to achieve exceptional customer satisfaction.
Key Accountabilities:
- Develop and implement effective work control processes, ensuring timely and accurate completion of tasks.
- Maintain accurate records of work assignments, schedules, and closures, using our system.
- Analyze data from various sources to identify trends and areas for improvement, making recommendations to optimize resource allocation.
- Communicate effectively with stakeholders, including clients, staff, and contractors, to ensure seamless collaboration and resolution of issues.
- Collaborate with Intelligent Operations and Production Lines colleagues to share knowledge, best practices, and lessons learned.
- Ensure adherence to health and safety standards, risk assessments, and regulatory requirements.
To succeed in this role, you will need:
- A minimum of two years' experience in a customer-facing role, analyzing and interpreting system data.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Proven track record of meeting targets and deadlines, with a focus on customer satisfaction.
- Strong analytical and problem-solving skills, with the ability to make informed decisions.
- Proficient in MS Office applications, including Excel, Word, and Outlook.
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