Patient Services Representative II

5 days ago


Plymouth, Plymouth, United Kingdom PhyNet Dermatology LLC (External) Full time

Job Title: Patient Services Representative II - Front Desk

Estimated Salary:$45,000 - $60,000 per year, based on industry standards in the United States.

Company Overview: PhyNet Dermatology LLC is a leading healthcare provider dedicated to delivering exceptional patient experiences across multiple facilities.

Job Description:

We are seeking a highly skilled Patient Services Representative II - Front Desk to join our team. As a key member of our front desk operations, you will be responsible for patient registration, appointment scheduling, and clinical call triage.

Main Responsibilities:

  • Patient Engagement: Serve as the primary point of contact for patients, ensuring a professional, courteous, and welcoming environment. Manage patient registration processes with precision and efficiency, coordinating appointment scheduling to optimize clinic operations.
  • Clinical Communication Management: Triaged and direct clinical calls to appropriate healthcare professionals, guaranteeing accurate and prompt responses that align with patient needs.
  • Administrative Documentation: Provide comprehensive support to patients in completing required documentation, offering clear guidance and resolving any queries to facilitate smooth processing.

Required Skills and Qualifications:

To succeed in this role, you should have a high school diploma or equivalent, a minimum of 1-3 years of experience in a customer service role, preferably within a call center, healthcare, or retail setting. You should also possess strong technical proficiency in navigating multiple computer systems simultaneously and advanced proficiency in Microsoft Office Suite.

Benefits:

This role offers competitive benefits, including medical insurance, paid time off, and opportunities for career growth and development.



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