Hybrid Senior Customer Service Professional

1 week ago


Sheffield, Sheffield, United Kingdom Moorepay Limited Full time
Company Overview

About Moorepay Limited

We are a leading provider of HR and Payroll services across the UK and Republic of Ireland. Our products and services help thousands of organisations manage their HR and Payroll needs efficiently.

This is an exciting time to join our team as we embark on ambitious growth plans with new investors. If you are passionate about working in a customer-centric, people-focused, fast-paced, and data-driven role, we want to hear from you.

Job Description

You will report to the Customer Support Manager and provide support to customers with application-related queries and issues. Your primary responsibilities will include communicating with customers, helping them use Moorepay products, improving product functionality by raising issues and requirements, and being a subject matter expert on our applications.

  • Working in a team to ensure timely, accurate, and secure payroll management for customers.
  • Owning, taking responsibility, and being accountable for the customer journey, ensuring service excellence.
  • Answering customer queries via Zendesk and telephone within service level agreements, striving for customer advocacy and first contact resolution.
  • Coaching and mentoring customer support advisors to become Moorepay product subject matter experts.
  • Liaising with internal stakeholders to help manage customer payrolls.
Required Skills and Qualifications

To excel in this role, you should have experience working with applications, SaaS products, and analytical thinking with an innovative approach to problem-solving. You must be able to work to deadlines, take ownership of decision-making, and possess excellent communication skills both written and verbal.



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