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Customer Service Officer

2 months ago

Dartford, Kent, United Kingdom Kent County Council Full time

About the Role

Kent County Council is seeking a highly skilled and experienced professional to lead our front-line teams in Kent's town centre and branch libraries. As a Customer Service Officer - Team Lead, you will be responsible for ensuring the needs of our customers are met and the day-to-day business is delivered to the highest standards.

Key Responsibilities

  • Supervise the delivery of library services and line manage staff
  • Deal with customer enquiries and provide excellent customer service
  • Complete birth and death registrations with accuracy and sensitivity
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and implement strategies to improve customer satisfaction and engagement

Requirements

  • Proven experience in a customer-facing role, preferably in a library or community setting
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Knowledge of customer service principles and practices

What We Offer

  • A competitive salary and benefits package
  • Opportunities for training and professional development
  • A supportive and collaborative work environment
  • The chance to make a positive difference in the lives of our customers

About Us

Kent County Council is a leading local authority in the UK, providing a wide range of services to our communities. We are committed to delivering excellent customer service and making a positive impact on the lives of our residents.