Skincare Department Manager

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

As a key member of our Sephora team, you will be responsible for leading a team of Beauty Advisors in the skincare department. Your primary focus will be to drive sales, deliver exceptional customer service, and maintain a high standard of operational excellence. You will provide guidance, training, and support to the Beauty Advisors, while also actively engaging with customers to promote skincare products and build customer loyalty.

Key Responsibilities:

  • Team Management: Lead and motivate a team of Beauty Advisors to achieve sales targets and deliver exceptional customer service.
  • Sales and Customer Service: Drive sales by actively engaging with customers, understanding their skincare needs, and recommending suitable products.
  • Product Management: Ensure proper merchandising and stock management within the skincare department.
  • Operational Excellence: Adhere to all company policies, procedures, and operational guidelines.
  • Training and Development: Plan and conduct regular training sessions and product knowledge seminars for the skincare team.

Requirements:

  • Previous experience in a supervisory or leadership role within the skincare or beauty industry.
  • In-depth knowledge of skincare products, ingredients, brands, and industry trends.
  • Excellent sales and customer service skills, with a proven track record of achieving targets.
  • Strong communication and interpersonal skills, with the ability to engage and connect with customers and team members.
  • Exceptional organizational and time management abilities.
  • Proactive problem-solving skills and the ability to handle customer complaints or concerns effectively.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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