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Allocations and Sales Specialist

2 months ago

Uxbridge, United Kingdom Adecco Full time
Job Summary

We are seeking a highly skilled and experienced Allocations and Sales Advisor to join our team at Adecco. As a key member of our team, you will be responsible for delivering exceptional student service and administrative support for Allocations and Sales duties.

Main Responsibilities
  • Provide outstanding administrative support for Allocations and Sales duties, ensuring timely and efficient delivery of services.
  • Carry out virtual appointments and review financial arrangements, escalating to the Allocations and Sales Team Leader/Accommodations Manager for approval.
  • Support the proactive management of debt by contacting students using various communication methods to reduce Student Living debt.
  • Manage Allocation & Sales virtual appointments and review financial arrangements, escalating to the Accommodation Manager (Allocations & Sales) for approval.
  • Support and signpost students to appropriate services and stakeholders when in financial hardship.
  • Provide second-line support to resolve complex queries related to room allocations and licence agreement payments.
  • Collaborate with the Student Living Customer Service team to share information and deliver training on Allocations and Sales processes.
  • Actively promote on-campus and off-campus residential accommodation.
  • Produce statistics and spreadsheets of data as required, exporting data from the Student Living software into Excel.
  • Ensure compliance with University policies and procedures, completing relevant training and staying up-to-date with best practices.
  • Work independently, manage a large and variable daily workload, and carry out day-to-day administrative tasks.
  • Be a key member of the Allocations & Sales team in the distribution, receipt, allocation, and processing of licence agreement applications.
  • Support the Head of Student Living in implementing operational changes, utilising best practice and new technologies.
  • Support and collaborate with all teams in Student Living, including Allocations and Sales, Customer Service, Service Delivery & Compliance, and Brunel Student Lettings.
  • Ensure complaints are promptly acknowledged and dealt with using diplomacy, escalating to the Student Living Management team/Head of Student Living where necessary.
  • Support the delivery of an effective, student and customer-focused application and allocation process to maximise University income.
  • Ensure adherence to finance regulations throughout the service.
  • Check systems and payment amounts for each student before invoicing using the Brunel University London finance system.
  • Record accommodation deposits and Licence Agreements using various technology and systems.
  • Keep skills up-to-date, including Excel, Access, and PowerPoint, Web skills.
  • Make day-to-day decisions in relation to own duties and recognise when to refer or involve others.
  • Liaise with stakeholder departments to share and obtain current and up-to-date information regarding Student Living, Commercial, and Campus Services.

If you are a motivated and experienced professional looking for a new challenge, please submit your application.