Contract Manager

1 day ago

Ilford, Greater London, United Kingdom Howells Recruitment Full time

Repairs Manager - Social Housing

Competitive salary package - Permanent

Our client is a leading Social Housing Repairs & Maintenance Contractor seeking a skilled Repairs Manager to join their team. The key function of this role is to oversee the team of Supervisors and trades delivering the repairs service, ensuring a high-quality and commercially focused service is delivered.

Key Responsibilities:

  • To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, while maximising resident satisfaction and contributing to business performance and financial strength.
  • Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers.
  • Maintain effective relationships with key stakeholders, clients, contractors and residents, while promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN).
  • To effectively manage a maintenance budget and authorise spends up to agreed levels while maximising cost effectiveness and having regard for financial strength.
  • Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety.

Please apply online or contact us for more information.

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