Business Operations Manager

4 weeks ago


Barking, Greater London, United Kingdom BD Group Full time
About the Role

We are seeking a highly skilled Business Support Manager to join our corporate cleaning team on an interim basis (3-6 months). The successful candidate will be responsible for providing comprehensive operational and administrative support to ensure the efficient management and execution of school & corporate cleaning contracts.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with corporate clients, serving as the primary point of contact and addressing inquiries and resolving issues promptly to ensure customer satisfaction.
  • Operational Oversight: Conduct regular/monthly/termly meetings with clients to review service quality, gather feedback, and address any concerns or improvements.
  • Administrative Support: Oversee day-to-day operations, ensuring smooth workflow and efficient administrative processes.
  • Contract Management: Assist in the administration and management of cleaning contracts, ensuring compliance with terms and conditions.
  • Service Coordination: Support the coordination and execution of cleaning services, ensuring adherence to schedules and quality standards.
  • Staff Management: Assist in the recruitment, onboarding, and training of cleaning staff.
  • Record Keeping: Maintain and update operational records, including employee rosters, work schedules, equipment inventories, and service logs.
  • Business Development: Assist in the preparation of proposals, bids, and presentations for potential clients.
Requirements
  • Qualifications: Bachelor's degree in Business Administration, Management, or a related field would be preferred.
  • Experience: Experience in a business support, supervisory or administrative role, preferably within the cleaning or facilities management industry.
  • Skills: Excellent understanding of cleaning services and associated services relevant to the requirements of the role, or transferable knowledge and experience from a related relevant sector.
  • Health and Safety: Familiarity with health and safety regulations, cleaning industry standards, and best practices.
  • Technical Skills: Experience with scheduling and inventory management systems.
  • Travel: Willingness to travel to various school cleaning & corporate sites as required.
Working Arrangements
  • Working Pattern: 36 hours per week, Monday to Friday
  • Location: You will be predominantly site/office based.
  • Other: An enhanced DBS check will be required for this role.
Benefits
  • Salary: Attractive salary
  • Benefits Package: Heart Hub rewards, perks & benefits platform, Group Life Assurance, Competitive Salaries, Pension Scheme, Paid Holidays from 21 days, Family Friendly Policies, Health & wellbeing support including an Employee Assistance Programme (EAP), Career development and training, A GREAT TEAM


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