Business Operations Manager

7 days ago

Barking, Greater London, United Kingdom BD Group Full time
Business Support Manager Job Description

We are seeking a highly skilled Business Support Manager to join our corporate cleaning team on an interim basis (3-6 months). The successful candidate will be responsible for providing comprehensive operational and administrative support to ensure the efficient management and execution of school & corporate cleaning contracts.

About Us:

BD Group is a facilities services company providing a range of services for public and private sector clients across London and the Southeast. Our mission is to help communities live, work and grow to their potential through the delivery of safe, high-quality services based on our unique understanding of local needs.

Key Responsibilities:

  • Ensure smooth day-to-day supervision of allocated sites, coordinating with internal and external stakeholders.
  • Manage client relationships, supporting business development initiatives to enhance service delivery and client satisfaction.
  • Develop and maintain strong relationships with corporate clients, serving as the primary point of contact.
  • Conduct regular meetings with clients to review service quality, gather feedback, and address concerns or improvements.
  • Oversee day-to-day operations, ensuring smooth workflow and efficient administrative processes.
  • Assist in the administration and management of cleaning contracts, ensuring compliance with terms and conditions.
  • Coordinate contract renewals, amendments, and extensions.
  • Support the coordination and execution of cleaning services, ensuring adherence to schedules and quality standards.
  • Assist in the recruitment, onboarding, and training of cleaning staff.
  • Maintain and update operational records, including employee rosters, work schedules, equipment inventories, and service logs.
  • Assist in the preparation of proposals, bids, and presentations for potential clients.
  • Maintain detailed records of contract terms, service levels, and client communications.

Requirements:

  • Bachelor's degree in Business Administration, Management, or a related field.
  • Experience in a business support, supervisory or administrative role, preferably within the cleaning or facilities management industry.
  • Excellent understanding of cleaning services and associated services relevant to the requirements of the role.
  • Familiarity with health and safety regulations, cleaning industry standards, and best practices.
  • Experience with scheduling and inventory management systems.
  • Willingness to travel to various school cleaning & corporate sites as required.

Working Arrangements:

  • Working pattern: 36 hours per week, Monday to Friday.
  • Location: Predominantly site/office based.
  • Other: An enhanced DBS check will be required for this role.

Benefits:

In addition to an attractive salary, our benefits package includes:

  • Heart Hub rewards, perks & benefits platform.
  • Group Life Assurance.
  • Competitive Salaries.
  • Pension Scheme.
  • Paid Holidays from 21 days.
  • Family Friendly Policies making work-life balance achievable.
  • Health & wellbeing support including an Employee Assistance Programme (EAP).
  • Career development and training.
  • A GREAT TEAM.

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